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Your Rights, Our Rules, Spelled Out

Everything on bonomo — from account creation to how we handle your data — operates under terms tied to state law in eligible US jurisdictions.

State-by-state eligibilityUS data handling standardsAccount terms in plain EnglishPayPal, Venmo, Play+ policy contextContact path for legal requests
bonomo Your Rights, Our Rules, Spelled Out
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Legal questions move faster when they go through the right channel. For account-specific legal requests — data access, correction, or a formal dispute — use our live chat or email so we can verify your identity and pull the right records. General policy questions get answered fastest via live chat during business hours.

Team online

Live Chat

Start a chat from your account dashboard. For legal requests, confirm your registered email first so our team can locate your account record and respond accurately.

Email Support

Send written legal requests — data access, correction or deletion — to our support address. Include your account ID and the specific policy section your request relates to.

Account Settings

Some data preferences, like marketing consent and cookie settings, can be updated directly inside your account. Go to Settings, then Privacy to manage those without contacting support.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Our security and data practices are built around the realities of a mobile-first account — your session on a phone in Houston carries the same protections as one on a desktop. Here is how we manage the key areas that affect your legal standing with us.

Account Security Accounts are protected by two-step verification at login. If we detect a new device or location, we send an OTP to your registered phone before granting session access.
Cookie Policy We use session cookies for account continuity and analytics cookies to understand how pages perform. You can decline non-essential cookies from the cookie banner at first visit.
Data Retention Transaction records — including PayPal, Venmo and Play+ activity — are retained for the period required by applicable state law. Closed accounts are not immediately purged; retention timelines vary by record type.
Requesting Changes To update, correct or delete personal data, submit a written request via email or live chat with your account ID. Identity verification is required before changes are processed.

Common Legal Questions from Account Holders

These are the policy questions our team handles most often. If yours is not covered here, reach out via live chat and we will point you to the relevant section of our terms.

Access depends entirely on your state's law at the time you log in. We check your location on each session. If online gaming or sports betting is not authorized in your state, your account activity will be restricted accordingly.

We receive the transaction confirmation and the identifier — your email or phone — linked to your PayPal or Venmo account. That data is stored under our privacy policy and is not shared with third parties for marketing.

Send a written data-access request through live chat or email. Include your account ID. We verify your identity first, then fulfill the request within the timeframe required by applicable state law.

Yes. Submit a deletion request in writing with your account ID. Note that records tied to open transaction disputes or regulatory retention requirements may not be immediately removable until those obligations are resolved.

Each payment rail has its own user agreement. A Venmo or PayPal transaction dispute may involve both their terms and ours. For account-level disputes, contact our support team directly with the transaction reference number.

Marketing consent can be toggled inside your account under Settings, then Notifications. Cookie preferences are managed through the cookie banner at first visit or under Settings, then Privacy, at any time after.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.